FAQs

Product Information

Will the colours look like they do on screen?
The colours in your print might appear slightly different to what you see on your screen (and your screen may look different to other peoples’ screens). This is because computer monitors (and other digital devices) use Red, Green and Blue (RGB colour model) light to display colour, whereas commercial printing presses print with Cyan, Magenta, Yellow and Key/blacK (CMYK) ink.
Since my artwork is digital, I need to convert it from RGB to CMYK at the end of the process to ensure it looks as expected when sent to the printers. I quality check every print before sending it so what you receive is how the print is intended to look.

What options are available when purchasing a print?
The prints are available in standard A sizes (these will appear in a dropdown on the product page when in stock):

  • A4 (297 x 210 mm)
  • A3 (420 x 29.7 mm)
  • A2 (594 x 420 mm)
  • A1 (841 x 594 mm)
  • A0 (1189 x 841 mm)

Your print will be printed on 350gsm (grams per square metre) silk card, which is similar to that used for postcards.
Every print includes a signature in the bottom right corner of the off-white border.

Why don’t you offer other options when purchasing a print?
The short answer is: I’d love to but only have limited space to hold stock, plus it complicates delivery.
If you’re interested in another size/paper, or perhaps a print without the text across the bottom or with a customisation of your own, please let me know and I should be able to arrange that with the printers for an extra fee and a longer waiting time.
If you’d prefer a higher quality (and therefore more expensive) giclée print, that can also be arranged.
I don’t offer mounts/frames to make delivery simpler. However, again, I’m happy to provide a quote if that interests you.
I’ve not yet looked at printing on other products (e.g. tea towels, placemats, calendars) but I hope to in future. I’ve looked at integrating with an on-demand provider like Zazzle but didn’t like having less control (e.g. I can’t sign prints), plus they take a large chunk of the profit. 😉

Ordering

How do I place an order?
Find a product you like, select the option(s) and add it to the basket.
From there you’ll need to proceed through the checkout (completing delivery details etc). Payment is by PayPal – you can bypass some of the form-filling if you click the PayPal button on the basket.

Can I place an order offline?
I don’t accept phone orders or cheques in the post. The only way to purchase one of my prints without using this site is to buy one from one of the local North Berwick shops that stock my work.

How will my order be packaged?
A4 prints will be packaged in a board-backed manila envelope with ‘Please do not bend’ printed on it, while larger prints will be carefully rolled up in a cardboard tube.
See the delivery page for more details on packaging.

Can I buy a print in person?
Yes! If you’re in North Berwick, drop me an email and we can arrange a local collection. Failing that, my prints are available in Rock & Bird on North Berwick High Street.
Local prints are packaged in an acid-free card mount inside a transparent cellophane bag.

Delivery

Please check the delivery page for full details on delivery.

Where do you deliver to?
I officially only deliver to UK addresses (and it’s FREE!), however let me know if you’d like me to deliver further afield and I can give you a quote.

Do I need to be in when my order arrives?
I use Royal Mail Signed For® 1st Class for the prints, so a signature will be required. If you’re not in when the package arrives, Royal Mail will attempt to deliver your item to a neighbour and leave a card. Otherwise they’ll leave a card and take the item back to a customer service point, where you can then either collect it or arrange a redelivery.

Mounting & Framing

Why don’t you offer mounting or frames?
The simple answer is to save space and reduce the risk of damage in transit. Special large flat boxes are available so I can quote for a mount or frame if you really want one (with a generous helping of bubble wrap). However, I’d recommend sorting that out yourself to save yourself some money.

What size mount/frame do I need?
There are lots of options out there, but in a nutshell you need a mount (made from acid-free card) with an aperture that matches the A size of your print (the apertures always allow a few millimetres of overlap)… and a frame to match whatever size mount that is.
For example, if you purchase an A4 print, one standard picture mount size is 16 x 12 inches (usually called something like ’16 x 12 to fit A4′).

Anything Else

If you have any other questions, or a problem with your order, please email me and I’ll reply as soon as I can.